Generally, Xneyj users and the Xneyj trading platform are protected by the fund. When a user’s loss is not a consequence of their own actions or behaviour on our platform, Xneyj is committed to protecting their funds with the Xneyj Protection Fund.

We also believe the presence of the Xneyj Protection Fund will encourage other CEXs to address concerns of accountability, safety, and security in crypto.

Cryptocurrency trading is subject to high market risk, and we encourage all our users to make their trades cautiously. As per Xneyj's official Risk Disclosure and compliance policies, Xneyj is not responsible for trading losses and, as such, these incidents will not be covered by the Xneyj Protection Fund. Attempting to commit fraud or abuse on the Xneyj platform also excludes such individuals from coverage in the Xneyj Protection Fund.

The Xneyj Protection Fund explicitly, but not exhaustively, does not cover incidents where the user is deceived into authorising a transaction or mistakenly authorises a transaction. This also extends to cases where there appears to have been an unauthorised transaction, but no external transfers have been made.

In the rare and regrettable event that a user may require aid from the Xneyj Protection Fund, users should contact the Xneyj Protection Fund team at [email protected] within 30 days of the incident

Users should ensure that they have filed a police report in their local jurisdiction prior to contacting Xneyj, and submit a copy of the police report to our team. We will use all the information provided by the user to conduct a forensic investigation and determine fair compensation.