Email Issues

I didn't receive a confirmation e-mail.

If you did not receive a confirmation e-mail for your Xneyj account, it is likely that It was sent to the "Spam" folder.

1. Check the "Spam" folder for an e-mail from Xneyj with the subject line "Registration on the exchange Xneyj";

2. In the e-mail, you will see a link to confirm the action. Click the link to complete your account registration.

If the e-mail is not in the "Spam" folder:

• Check your Promotions folder (if you are using gmail)
• Check that the e-mail address you entered is correct - enter the correct address to complete registration;
• Make sure you haven't used this e-mail address before - if you have used this e-mail before, the system will let you know that someone is already using this e-mail address;
• E-mail for account activation is available for a limited amount of time - if you ignore the activation of the account, you will need to create a new one;
• If nothing from this list has not helped, please contact support.