Personal Area

Withdrawal Did Not Go Through & Withdraw to the Wrong Address

In crypto, it can be worrying if you make a withdrawal but did not receive it for a long time. At Xneyj, we understand your anxiety in such a situation. This article explains three types of withdrawal status, as well as what you can do if you haven't received your withdrawal or mistakenly withdrawn to the wrong address, according to different withdrawal statuses.

1. Three Types of Withdrawal Status

The time needed for a crypto withdrawal varies from coin to coin, ranging from a few minutes to a few hours. You can check the status of each withdrawal request on the Xneyj withdrawal page. 

Go to Xneyj and log in with your account, then check the status of your withdrawal through Personal Area - Withdraw. There are three types of withdrawal status:

  • Pending: it means we are processing the withdrawal, and it may take 2 - 3 hours. 
  • Success: it means we have processed your withdrawal, and the transaction has been recorded on the blockchain. 
  • Error: this means that the transaction was not completed due to account restrictions. 

2. What If My Withdrawal Did Not Go Through

If the withdrawal is Pending, kindly wait for about 3 hours and check the status again. If the withdrawal status is still processing after 3 hours, please contact online support and provide the following information:

  • Your UID, Registered email address
  • The type(s) and amount(s) of coin(s)
  • The recipient's address

If the status is Success, you can find the transaction on the blockchain explorer, and once the number of confirmations is sufficient, you can check your funds on the receiving platform. If there is no information on the blockchain explorer while the status shows Succeeded, please contact our customer support and provide the following information:

  • Your UID, Registered email address
  • The type(s) and amount(s) of coin(s)
  • The recipient's address

Below please find the link to the blockchain explorer of some major blockchains:

3. What If I Withdraw to The Wrong Address

If the status is Pending, please contact our online support as soon as possible and we will help check if we can cancel this request.

If the status is Success, neither you nor we can cancel it. It is suggested to contact the customer support of the receiving platform and ask for their help to recover this transaction. Let us know if they need any info or proof from our side. 

We hope this article has been helpful. If you have any other questions, please reach out to our 24/7 customer support via online chat or submit a ticket.

Happy trading on Xneyj!